Privacy Policy

Effective Date: August 9, 2025
Last Updated: August 9, 2025

At Heidee’s Formals, your trust is our top priority. We are committed to protecting your privacy and ensuring that your personal information is handled with the highest standards of security and care. This Privacy Policy explains how we collect, use, and protect your information when you visit our store, website, or interact with us through other channels.

We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, mailing address.
- Order & Fitting Details: Measurements, alteration requests, gown/fabric preferences.
- Payment Information: Billing address, payment method (processed securely through third-party payment processors; we do not store full credit card details).
- Communications: Messages, emails, or notes related to your inquiries, fittings, and orders.
- Website Information (if applicable): IP address, browser type, and usage data collected through cookies and analytics tools.

We use your information to:
- Process and complete orders, fittings, and alterations.
- Communicate with you regarding appointments, order updates, and customer service inquiries.
- Maintain records for legal, accounting, and operational purposes.
- Improve our services, products, and customer experience.
- Send promotional offers or updates (only with your consent).

We do not sell or rent your personal information. We may share limited information with:
- Service Providers: Payment processors, delivery services, and IT providers assisting our operations.
- Legal Requirements: If required by law, court order, or government request.

We keep your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

We implement industry-standard safeguards—both physical and digital—to protect your information from unauthorized access, alteration, disclosure, or destruction.

You have the right to:
- Access the personal information we hold about you.
- Request corrections or updates to your information.
- Withdraw your consent for promotional communications.
- Request deletion of your personal data, subject to legal obligations.

Our website may use cookies to improve browsing experience and analyze site performance. You can disable cookies in your browser settings, but certain features may not function properly.

We may update this policy from time to time. Any changes will be posted on our website with an updated 'Effective Date.'

For questions or requests regarding this Privacy Policy or your personal data, please contact us:

Heidee’s Formals
📍 4131 Southside Blvd. Suite 204, Jacksonville, FL 32216
📧 Email: info@heideesformals.com]
📞 Phone: (904) 707-3639